Use the “Forgot Password” option on the login page to reset it instantly. If you encounter any issues, our 24/7 support team is available via live chat (orange icon) or by email at [email protected].
Yes. All games are provided by licensed and audited suppliers and include certified Random Number Generators to ensure fairness and transparency.
Yes. Many games offer a demo mode. Click “Play for Fun” to try them without risking real funds.
If a game round is interrupted, it is usually completed on the server side. Any winnings are credited automatically. If the issue persists, please contact support.
Casiny supports multiple currencies including EUR, USD, AUD, NZD, CAD, BRL, BTC, ETH, and LTC. You can add more in the wallet section of your profile.
Yes. We use 128-bit SSL encryption and secure protocols to ensure safe data transmission at all times.
Go to your profile and open the “Documents” tab to upload verification files (max 2MB, accepted formats: PDF, JPEG, PNG, etc.). Status updates are shown in the same tab. For assistance, contact support.
Yes. You can apply a self-exclusion period via your profile or ask our support team to close your account with the option to reopen it later.
Yes. Contact our support team with the necessary changes and they will help update your details.
Document verification is typically completed quickly. Upload all required files and contact support if you’d like to speed up the process.
Yes. To comply with licensing requirements, documents must meet specific standards. If rejected, you’ll be asked to upload replacements.
Identity verification is required under our Curacao license to ensure compliance with regulatory and security standards.
